settled is a digital platform that connects individuals or companies seeking or offering locations for the creation of digital content, such as photo or film shoots.
Who can become a settled user?
Both individuals and organizations can use the platform. You can either offer a location (Provider) or search and book a location (Seeker).
Who uses the settled platform?
The platform is used by both Providers and Seekers. Providers may be professional or non-professional users — such as owners of photo studios, film sets, restaurants, garages or holiday homes — but can also be private individuals offering their apartment, studio, or garage box.
Seekers are typically professional users: freelancers or teams looking for a suitable location for a specific project. These may include production companies, advertising agencies, location scouts, influencers, or organizers of lectures and workshops, among others.
Students may also register as Seekers, but only under a temporary student subscription.
What subscription types are available?
SPECIAL OFFER: Discover our platform with a 1-month free trial!
settled offers different subscription plans, which determine what you can do on the platform.
A Seeker can post a location request describing the type of assignment, the desired location (and specific spaces), the date, and the available budget. Providers with suitable locations will receive a non-binding notification of this request. If they agree with the proposed terms, they can apply with their location.
The Seeker then receives an overview of all candidate locations and, depending on their subscription, may also access the database to find and contact Providers directly via the built-in chat system.
Communication between both parties takes place safely within the platform. It is recommended to ask the right questions, such as: how many people will be present, what are the working hours, will furniture be moved, what insurance is provided, should the Provider be present throughout, what about potential noise, how will parking be arranged, etc.
Once a suitable location has been found, the Seeker can submit a booking request. The Provider can then review and either accept or decline the request (with a reason).
Note: settled offers optional templates such as a rental agreement but is not a party to any contract. Signing, invoicing and payment are handled directly between Seeker and Provider.
After the project has taken place, both parties can confirm that all administration has been completed and optionally leave a review or file a report.
Does settled act as a broker?
No. settled is not a real estate broker and does not mediate in sales, rental, or other property agreements. The platform solely facilitates communication.
Is a subscription required?
Yes. Once your order is placed and confirmed, a binding agreement is created based on your selected subscription plan.
How long does a subscription last?
Subscriptions run for a fixed period, depending on whether you choose a monthly or annual plan. Subscriptions are not automatically renewed.
Can I pay monthly?
Yes, if selected when subscribing.
Are prices inclusive of VAT?
No. All prices are exclusive of VAT and any applicable taxes.
What happens if I don’t pay on time?
Your access to the platform may be temporarily blocked. Additional fees may apply, including 10% annual interest and collection costs.
Can I share my access to the platform?
No. Your license is personal and non-transferable. Only authorized users within your organization may use it.
Can I add extra features?
Yes. You can add additional features or users. These will be invoiced on a pro rata basis.
Can I modify or cancel my subscription?
If settled changes the general terms, you’ll be notified at least 2 months in advance. You’ll then have 1 month to accept the changes or cancel your subscription.
Is the platform always available?
settled aims for 95% annual availability. Force majeure events (such as cyberattacks, power outages or pandemics) and planned maintenance are excluded.
Is the platform always up to date?
Yes. You always work with the latest version. The platform may be temporarily unavailable during updates.
What if I experience technical issues?
settled does not guarantee a bug-free platform but makes reasonable efforts to resolve any issues. Major problems are prioritized, unless caused by improper use or unsuitable equipment on your end.
What if my use overloads the platform?
If your activity causes overload, settled may temporarily limit certain features to maintain overall platform stability.
Do I need extra software or hardware?
Yes. You are responsible for having appropriate hardware, a stable internet connection and any necessary software.
What if a third-party service stops working?
settled is not liable for any disruptions or discontinuation of third-party services, even if integrated. We will try to inform you in time.
Who owns my data?
You always remain the owner of your data and metadata. settled only receives a limited license to use this data for service delivery.
Is my data shared with others?
No. Each client account is isolated. Your information is treated confidentially and will only be shared if legally required or by court order. You will be notified in advance.
Who can see my data?
As a Provider, you enter your full name, email address and phone number when creating your profile. Only your full name is visible in the database. Your email and phone number are never visible to other Providers or Seekers.
When adding a location, you must provide the full address. This address remains hidden from Seekers until a booking request is confirmed. Until then, the Seeker will see a message stating that the exact address is withheld. On the map, only an indicative pin is shown within a general radius.
Does settled process my data in accordance with GDPR?
Yes. All data processing is in line with GDPR and other relevant privacy legislation. See our privacy policy for details.
Does settled make backups of my data?
Yes. settled performs automated backups. Details on frequency and retention are to be confirmed.
When can settled share my information?
Only when legally required or by court order. In such cases, you will be informed in advance.
What happens to my data after termination?
Your data is stored for 14 days. During this period, you can request a copy. After that, your data is permanently deleted.
Who is responsible for the data I enter?
You are fully responsible for the accuracy, completeness and legality of your data.
Can I use platform content elsewhere?
No, unless necessary for using settled. Reusing or copying platform content outside that context is not permitted.
Who is responsible for actions on my account?
You are responsible for everything that happens under your account, including keeping your login details secure.
Does settled verify platform content?
We do our best to ensure a good user experience, but we are not obliged to check all user-provided content.
Am I entitled to support?
Yes. Depending on your subscription, you have access to support. The support team is available Monday to Friday, 08:00 – 17:00 (except Belgian public holidays).
Who is responsible for issues between Providers and Seekers?
settled is not a party to agreements between Providers and Seekers. You are responsible for all arrangements, payments and risks.
Is settled liable for damage or loss?
Except in cases of willful misconduct or gross negligence, settled’s liability is limited to the amount you paid over the past 12 months. settled is not liable for indirect damages, including data loss or loss of income.
Does settled retain ownership of the platform?
Yes. All intellectual property rights to the software, documentation and updates remain with settled or its licensors.
May I resell parts of the platform?
No. You may not copy, sublicense or transfer any part of the platform.
What if the platform uses third-party software?
You must accept the terms of any third-party providers to use the product fully.
Which law applies to the agreement?
The agreement is governed by Belgian law.
Where are disputes handled?
Disputes are exclusively submitted to the Enterprise Court of Antwerp, Antwerp division.
Where can I find the general terms and conditions?
You can find our general terms and conditions here.
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